Returns policy

Return period generally has a return period of 21 days. Excluded from the right of return are filament samples, personally made products as well as services and virtual products.

The return periods apply from Shipping date. The date of posting at the post office is decisive for the return.

Refund value

As long as the product is in original state (exactly as it was sold) will refund the full price of the returned products. applies discounts to products that are not returned in their original condition.

Return costs

The return costs are always borne by the customer. will cover the costs in the following cases:

  • Receive an unordered / different item
  • Receive an incomplete article
  • Receive a clearly wrongly described article